Frequently Asked Questions

A range of Frequently Asked Questions is below. Still can't find what you're looking for? Get in contact with us and we'll be happy to answer your question.


Is accessible parking available?

For most events, there is a limited number of accessible parking available on Park Street. 

For St George Illawarra Dragons matches, please call the Club on 02 9587 1966.

For Sydney FC matches, please call the Club on 02 8314 5100.

Are assistance animals permitted? 

Guide dogs and other assistance animals are permitted entry into the venue. Please ensure they are wearing their specific uniform so they can be easily identified.

How do I purchase accessible and carer/companion seating?

To book a ticket, please call Ticketek's Accessible Seating booking line on 1300 665 915 or view the Ticketek Accessible Seating guide.

Ticketek's Accessible Seating call centre operates: Mon – Sat (9am to 8pm AEST); Sundays & Public Holidays (9am to 5pm AEST).

If you arrive at an event with an accessibility requirement which was not accounted for at the time of your booking, our team will do the best they can to relocate you to an appropriate area however relocation is not always possible.

Where can I find more information regarding accessible seating, lifts, toilets etc.?

Please visit the Accessibility webpage. 



How do I purchase tickets to an event at Netstrata Jubilee Stadium?

Ticketek is the authorised seller of tickets for events at the Stadium. 

All tickets should be purchased from a legitimate retailer and should you purchase a ticket via another service i.e. Viagogo, eBay, Gumtree, scalpers, or any other unauthorised seller, you risk that these tickets are fake, void and/or have been/will be cancelled.

13 28 49 

Are there alcohol-free seating options?

Alcohol-free seating options are available through the ticketing agency. 

The location of the alcohol-free seating may change from time-to-time, dependant on the Hirer. 

Please refer to the specific seating map for each event.

I have lost my ticket, what should I do?

Please contact Ticketek on 132 849 to discuss. Keep a record of your transaction and account number to assist the staff to quickly and efficiently handle your query.

If you lose your tickets on the way to the event, please see one of the friendly staff members at the Gate D Box Office. Formal identification will be required from the person who purchased the tickets.

I have left my Membership card at home, what should I do?

Members who have forgotten or lost their ticket or membership card are required to visit the Gate D Box Office Collection Window to request a replacement ticket.

The original Membership card will be cancelled and new passes will be posted to the member by the Club, prior to the next home fixture where possible. If a Member requires a replacement membership card, a fee may be applicable.

Can I get a refund to an event at the Stadium?

Tickets may or may not be eligible for refund, depending on the event.

All ticket refunds are handled by Ticketek. Please visit the Ticketek refunds page for more information. 

I have injured myself and would like to relocate to a more accessible seat. What should I do?

Please contact Ticketek on 132 849 if you would like to change your original seating location due to medical reasons.

If you arrive at an event with an accessibility requirement which was not accounted for at the time of your booking, our team will do the best they can to re-locate you to an appropriate area however relocation is not always possible.

Do I qualify for a concession ticket?

Concession availability and entitlements vary from event to event, depending on the club or Hirer. Information about concession tickets will be provided at point of sale on the Ticketek website however a general overview can be found on our Ticketing information webpage.



Are there any items that cannot be brought into the Stadium?

Certain items are not permitted inside the venue. Please refer to the Stadium's Conditions of Entry for a list of prohibited items.

Am I allowed to bring a bottle of water, soft drink or other drinks into the Stadium?

Patrons are permitted to bring sealed plastic bottles of water, soft drink or sports drink into the Stadium up to 1.25L. Any opened drink bottles will not be permitted. 

Consider the environment and bring a re-usable drink bottle to refill.

Thermos containing tea, coffee and soup are allowed inside the stadium. 

Thermos' and drink bottles may be checked by security due liquor licensing requirements.

Can I bring a pram or stroller?

Prams and strollers are permitted into the venue however for safety reasons, must be stowed underneath seats. Prams and strollers should not be left inside gates as they are not monitored by staff.

Are umbrellas allowed in the stadium?

Umbrellas may be brought into the Stadium however cannot be opened in the seating bowl. The use of umbrellas within the Stadium should take into account patron comfort.

Please note umbrellas are considered a prohibited item for Asian Champions League matches.

Are pass-outs available?

Pass-outs are issued at the discretion of the Stadium. Should a pass-out be applicable, patrons will need to have their ticket scanned out at the gate specified on their ticket and re-scanned on their way in to regain entry into the venue.

Pass-outs are available until 20 minutes prior to the scheduled full time.

How can I report anti-social behaviour?

To report any anti-social behaviour during events, please text 0447 114 397 and Stadium Management will deal with the issue as promptly as possible.  

If you would like to raise any concerns outside of event day, please send an email to

What happens if bad weather is forecast for an event?

Netstrata Jubilee Stadium is an outdoor, open-air venue. An event may be delayed if adverse weather is experienced, however, this decision is determined by the Hirer.

Patrons should check Jubilee Stadium news and the Hirer's social media pages for updated details, and prepare for wet weather by bringing jackets or ponchos. Umbrellas are permitted in to the venue however cannot be opened in the seating bowl.

Please note umbrellas are considered a prohibited item for Asian Champions League matches.

How do I find out about curtain raiser information or other upcoming events at the Stadium?

Find out what’s happening at Netstrata Jubilee Stadium, including match day timings, on our Upcoming Events page.

Can I purchase merchandise?

Merchandise outlets are located inside Gate B (at the back of the Western Grandstand) and The Hill (East).

For certain events, an external Merchandise outlet may be trading outside Gate A and in the precinct, outside Gate D.

What should I do if I want a birthday or other announcement on the big screen? 

The content on the big screen is run by the Hirers of our venue.



Please head over to our Getting Here page for information about transport and parking at Netstrata Jubilee Stadium.

How do I get to the Stadium?

Some pre-purchased tickets may include travel to and from the Stadium on train, bus, ferry and light rail services. 

The closest train station to Netstrata Jubilee Stadium is Carlton Station, approximately 700m away (10 minute walk). Extra stops are made for major events matches.

Kogarah station is also located nearby to Netstrata Jubilee Stadium, approximately 1.4km away (20 minute walk).
Both lines are serviced by the T4 Eastern Suburbs and Illawarra Line.

Sydney Buses runs the 422 line runs services from the City (Martin Place) to Kogarah Station and a number of regular Sydney Buses services including routes 958, N10 and N11 also stop close to the stadium.

Find full timetables and plan your trip using the Transport NSW Trip Planner

Is parking available at the Stadium?

There is no public parking available at the Stadium however limited parking is available in the streets surrounding the stadium.

There are various parking stations within easy walking distance to Kogarah and Carlton Stations. They are located at:

  • Kogarah Town Square (entry via Derby Street)
  • Kogarah Town Centre (entry via ramp from Railway Parade)
  • Hospital car park (entry via South Street)
  • Kogarah Station rail commuter car park (entry via Station Street)
  • Carlton Station rail commuter car park (entry via Railway Parade)

We encourage patrons to pre-plan their trip to the Stadium as the precinct can be very busy and congested.

Is there a shuttle bus available?

Unfortunately shuttle bus services are not currently running. Please keep an eye on the Getting Here page as we will update this if the shuttle bus service returns. 

Can I arrive via supporter bus or private coach?

Limited supporter bus and coach parking is available, depending on the event. 

It would be best to get in contact with us before you organise this type of transport so we can confirm parking arrangements with you. 

Email us at or head to the Contact Us page for more options. 

How do I catch a taxi to or from the Stadium? 

There is a dedicated taxi rank at St George Leagues Club, which is across the road on Princes Highway. 

Taxis can be booked through Silver Service on 13 31 00 or Premier Cabs on 13 10 17.

Will there be road closures around the stadium during events?

There will be changes to the traffic conditions to the roads surrounding the Stadium. Please visit the Getting Here page for more information. 


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