A-Z Guide

Got a question about the Stadium? Maybe you're wondering where the alcohol free areas are located or the dress code for corporate hospitality? Check out our A-Z Guide for answers.
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Know what you're looking for? Use the letters below to skip ahead.

 

A    B    C    D    E    F    G    H    I    J    K    L    M 
N    O    P    Q    R    S    T    U    V    W    X    Y    Z



A

Accessibility


We want everyone who attends Netstrata Jubilee Stadium to have an enjoyable experience. Accessible parking, seating and toilets are available.

Parking: There is a limited number of accessible parking spots located on Park Street. Patrons are required to display their parking permit in their window at all times.

For St George Illawarra Dragons matches, please call the Club on 02 9587 1966.

For Sydney FC matches, please call the Club on 02 8314 5100.

Seating: There are some areas of the Stadium which aren’t accessible, however there are designated seats located along the western, southern and eastern concourses. To book a ticket, please call Ticketek's Accessible Seating booking line on 1300 665 915 or view the Ticketek Accessible Seating guide.

If you arrive at an event with an accessibility requirement which was not accounted for at the time of your booking, our team will do the best they can to re-locate you to an appropriate area however relocation is not always possible.

Toilets: Accessible toilets are located in the Northern Terrace, under The Deck (Western concourse) and inside Gate B (Western Grandstand) at the rear of the Grandstand.
 

Alcohol Free area


The alcohol free area is located on the “Family Hill” (Southern end of Eastern Hill) for St George Illawarra Dragons and Sydney FC matches. For miscellaneous events, these areas may change and will be signposted.
 

Animals


All animals including dogs and other pets, with the exception of guide dogs and other assistance animals, are not allowed in the Stadium.
 

ATM


Unfortunately, Netstrata Jubilee Stadium does not have an ATM on site however EFTPOS is available at all food and beverage outlets, as well as merchandise and ticketing outlets. The closet ATM is located at St. George Leagues Club, across the road.
 


B

Baby change facilities


There are baby change facilities available in all accessible toilets as well as the Family Toilets which are located inside Gate B.
 

Bag checks


Netstrata Jubilee Stadium reserves the right to inspect and search bags brought into the Stadium. Bags will be checked prior to entry into the Stadium.
 

Betting facilities


Netstrata Jubilee Stadium does not have any TAB or betting facilities on-site. Please proceed to St. George Leagues Club.
 

Bicycles


No designated bicycle parking located at Netstrata Jubilee Stadium.
 


C

Cameras


Recording devices with detachable lenses greater than 200mm as well as tripods are not permitted into the Stadium. Selfie sticks and large binoculars are also not permitted.
 

Catering


Netstrata Jubilee Stadium has a large variety of food and beverage outlets available throughout the Stadium, with EFTPOS available at all outlets. For most events at the Stadium, the catering outlets open to the public when gates are open.

All food and beverage outlets located inside the Stadium are now CASHLESS. Food and beverage cards may be purchased from F&B1 (western stand) or Scoreboard outlet (north-eastern stand) and are valid for three years.

The Stadium practices the Responsible Service of Alcohol. All bars close 20 minutes prior to the scheduled full time for both Rugby League and A-League events.

See "commercial food" below for additional information. 
 

Cloak room


Unfortunately, the Stadium does not provide cloaking facilities. Large and bulky items cannot be left inside the Stadium gates while you attend events.
 

Commercial food


No commercial food is permitted into Netstrata Jubilee Stadium.

Commercial food is considered food from recognisable food outlets with a registered trademark or foods otherwise known as ‘fast food’. Some examples (but not limited to) are: Subway, McDonald's, KFC, Red Rooster, sushi, fish and chips, pizza etc.

Homemade foods, packaged snack foods (potato chips, chocolate, lollies etc.) and baby food are permitted into the Stadium. Plastic bottles must be sealed.

Please note that all alcohol, glass bottles, breakable containers, cans and unsealed beverages are not permitted into Netstrata Jubilee Stadium.

Please refer to the Conditions of Entry for more information.
 

Conditions of Entry


Netstrata Jubilee Stadium's Conditions of Entry should be read by all patrons prior to attending the Stadium. 

We also encourage you to read the Specific Conditions for the different codes which can be found below:

 

Corporate hospitality


Experience match day in style with a range of hospitality options offered by our Hirers. For more information on the corporate hospitality areas, please refer to the Corporate hospitality page for more information.

To book corporate hospitality, please contact:

St George Illawarra Dragons
Phone: 1300 DRAGON (1300 372 466)
Email: dragons@dragons.com.au

Sydney FC
Phone: 02 8314 5100
Email: info@sydneyfc.com

 

COVID-19 information


COVID-19 information including COVID-19 specific Conditions of Entry and FAQ's can be found here: COVIDSafe hub


D

Dress code


Patrons must be appropriately clothed for a public place. Patrons are required to wear shoes and be fully clothed. Patrons with bare feet will not be permitted entry.

Corporate hospitality areas will be subject to dress codes with a higher minimum standard than required in general admission areas. As a guide, smart casual attire is to be worn at all times. Strictly no thongs or singlets will be accepted. Team jerseys are permitted. Please refer to the Corporate hospitality page for more information.

Persons wearing or displaying inappropriate or unauthorised commercial, political, religious or offensive images, logos etc. may be denied entry or asked to remove such items.
 


F

First aid


First aid is available at all major events at the Stadium.

Should you require the assistance of first aid, please let one of our Security or Customer Service staff know. Alternatively, the first aid room is located behind the player’s tunnel on the ground floor, on the western side of the Stadium.
 

Flags and banners


Poles (including metal flag poles), sticks or oversized flags/banners (1.5m x 1m with flagpoles over 1.4m), including “selfie sticks” are not permitted into the Stadium unless otherwise pre-registered with the Club. Specific conditions may apply for some events regarding the entry of flagpoles, flags and banners.

We ask spectators to be mindful that large flags and banners may restrict other spectator’s viewing capabilities.

Flags and banners cannot be hung from fences and cannot obstruct signage.
 

Frequently Asked Questions 


A list of Frequently Asked Questions, including information covered on this page, can be found here: Frequently Asked Questions


G

Gates


There are four entrances to Netstrata Jubilee Stadium:

  • Gate A (Jubilee Avenue, behind western grandstand)

  • Gate B (Park Street, northwest corner, western grandstand)

  • Gate C (English Street, behind northern terrace)

  • Gate D (Jubilee Avenue, below stairs, east corner)

For all events, your match day ticket will indicate which gate to enter and where your seats (if allocated) are located.

The gate displayed on your ticket is based on your seating location and will be the only gate you will be allowed to enter through. A seating map can be found on the Ticketing page.

 


L

Lost children


If your child is lost, please alert the nearest Security or Customer Service staff. Any lost children will remain in the presence of Security or Police until their parent or guardian is located.
 

Lost and found property


If you're still at the Stadium, please check with your nearest Security or Customer Service staff.

Post-event, lost property enquiries may be directed to info.jubileestadium@georgesriver.nsw.gov.au, or by phoning (02) 9587 0139 during business hours. If you choose to email us, please describe your item in as much detail as possible, along with the location of your seats or where you believe the item was lost. 

Unclaimed lost property will be stored for 60 days.


M

Maintenance


If you see a maintenance or cleanliness issue, please bring it to the attention of any Security or Customer Service staff so it can be rectified ASAP.
 

Media


Access to Netstrata Jubilee Stadium for the Media is located at the Player’s Gate/OB compound, adjacent to Gate A. The media boxes are located on Level 3 of the Western Grandstand, accessible via the lift.
 

Merchandise

Merchandise outlets are located inside Gate B (at the back of the Western Grandstand) and The Hill (East). For certain events, an external Merchandise outlet may be trading outside Gate A and in the precinct, outside Gate D.
 


P

Parking


All information regarding parking can be found here: Parking at Netstrata Jubilee Stadium.
 

Pass outs


Pass outs are available to patrons at the gate specified on their entry ticket.

Patrons are able to exit and re-enter the Venue by scanning their tickets at the entry gate listed on their ticket. Failure to do so will result in you not being able to re-enter the Stadium.

Pass-outs are available until 20 minutes prior to the scheduled full time.

 

Prams and strollers


Prams and strollers are permitted into the venue however for safety reasons, must be stowed underneath seats. Prams and strollers should not be left inside gates as they are not monitored by staff.
 

Prohibited items


Items not permitted into Netstrata Jubilee Stadium include:

  • illegal substances/illicit drugs or alcohol of any form

  • cans, glass bottles, breakable containers, unsealed beverages of any kind

  • commercial fast foods (food from recognisable food outlets with a registered trademark or otherwise known as ‘fast food’. This could include, but is not limited to: McDonald’s, KFC, Red Rooster, Subway, fish and chips, sushi, pizza, etc.)

  • skateboards, rollerblades, bicycles

  • recording devices for commercial purposes, including any lenses over 200mm

  • flares, fireworks and explosives or missiles of any description, e.g. balls, frisbees, register rolls

  • chopped or shredded paper which could be used as confetti, as well as register rolls, streamers or other items deemed as confetti

  • selfie sticks, flags or banners over the following dimensions: 1.5m x 1m with flagpoles over 1.4m. All flags and banners must be pre-registered

  • weapons, knives or imitation weapons, laser pointers, aerosol air horns, musical instruments or whistles

  • coolers/eskies larger than 30cm L x 20cm W x 35cm H

  • any large item that cannot be placed safely under a seat

  • the carriage and operation of drones (or any such aircraft)

 

Public transport


The nearest train station is Carlton Station, located approximately 700m away. More information on getting to Netstrata Jubilee Stadium can be found on the Getting here page.
 


R

Road closures


Traffic is expected to be heavy in both directions on the Princes Highway approaching Kogarah as crowds travel to and from the stadium. If you have to drive, allow extra travel time and plan to arrive early.

Local roads around the stadium will close ahead of kick off including Jubilee Avenue, Park Street and English Street. Roads will re-open once crowds have cleared the area.

More information regarding road closures can be found on the Getting here page.

For public transport service information or to plan your trip, visit www.transportnsw.info or call 131 500 for full services and timetables.


S

Seating map


You can view the seating map which includes location of bays here.

If you have a question regarding your seating, please call Ticketek on 132 849.
 

Shuttle buses


At the current time, the shuttle bus service is not operating.

Please keep an eye on the Getting Here page should this service return in the future.


Smoking


Netstrata Jubilee Stadium is a non-smoking Stadium (including e-cigarettes).

If you wish to smoke, pass outs are available to patrons at all gates. Patrons are required to scan their valid ticket out of the Stadium and rescan upon re-entry to the Stadium. Failure to do so will result in you not being able to re-enter the Stadium.

Pass-outs are available until 20 minutes prior to the scheduled full time.

The Smoke-free Environment Act 2000 “4 metre law” requires patrons to move four (4) meters away from the entry point to smoke.


T

Taxi


There is no designated taxi rank at this Stadium. The closest available is at St. George Leagues Club.
 

Ticketing


Admission to matches at Netstrata Jubilee Stadium has been capped to ensure safe social distancing requirements are met.

We encourage patrons to pre-purchase tickets through Ticketek by 13 28 49 or visiting the Ticketek website.

Tickets for all major events are available from Ticketek or at the Box Office on event day (subject to availability). The Box Office is located at Gate D (Jubilee Avenue).

Ticket information:

  • Family ticket: Family of 4 (admits 4) (2 adults and 2 juniors or 1 adult and 3 juniors)

  • Junior ticket: 5-16 years inclusive. Children aged 4 and under are admitted free of charge when not occupying a seat.

  • Concession: Must hold a current Secondary Student card; Full-time Tertiary card; Australian Government Concession card; TPI card; VET Affairs Gold card or Senior's card. Patrons must show ID upon request


You can view the seating map which includes location of bays here.

If you have a question regarding your seating, please call Ticketek for more information.
 

 

U

Umbrellas


Umbrellas may be brought into the Stadium however cannot be opened in the seating bowl. The use of umbrellas within the Stadium should take into account patron comfort.

Please note umbrellas are considered a prohibited item for Asian Champions League matches.
 

Undercover seating


Netstrata Jubilee Stadium has a wide variety of seating options. The Upper Grandstand and Lower Grandstand has plenty of undercover seating and provide the most protection from the rain. The front rows of both levels may get wet dependant on wind direction. All other areas of the Stadium are not undercover, so pack a poncho!


If you’re still not sure of something, please refer to our Frequently Asked Questions or get in contact (call 02 9587 0139 or email info.jubileestadium@georgesriver.nsw.gov.au) and we’ll get back to you ASAP.

 

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